“Planning ahead is the secret”

All you need is a few planes, conveyor belts, vehicles and good workers who know when exactly they have to do what for the best and at the lowest cost! That’s logistics!” Or at least that’s what it seems to be for outsiders.

What at first glance seems to be a boring business is in fact unbelievably varied and fascinating in practice. Jacqueline sees it that way too. She has been on the MOVE for HBPO for eight years. In her position as Regional Logistics Manager North America she is one of the main players in a globalised HBPO world!

Shorter delivery times, demanding customers: you’d be pushed to find a branch that has the same complexity of tasks to deal with as logistics. Thanks to anticipatory logistics and good planning, Jacqueline manages to keep the necessary balance despite the pressure. For her, anticipatory logistics is the key to success. But not even she always has a Plan B in place for all emergencies that can occur. Rather. it is a healthy mixture of the will to carry out the necessary planning in good time, being disciplined enough to deal with daily tasks and and the proper tracking of problems that helps her avoid getting into an emergency in the first place.

In a nutshell: Jacqueline busies herself with the number of variants, possibilities, requirements, solutions and trends in her profession, such as supergrid logistics. These trends develop quickly and have to be monitored so that the right strategy can be drawn up to operate logistics successfully in the short-, mid- and long-term.

Like the range of tasks Jacqueline has to deal with, her working days are painstakingly planned. Alongside meetings and telephone conferences, her everyday life at work is dominated by follow-up meetings. She sees herself as a kind of coach for her employees, with the aim of challenging them and training them so that they can solve problems pro-actively. Because there is not only a whole lot of state-of-the-art logistics systems and well-thought-out processes ticking away in the background, there is a strong team working with these.

In Jacqueline’s opinion, this is what makes a good logistics manager: a professional who loves logistic challenges and yet stands out on a personal level at the same time.

Her taste for coaching is a result of her own experience. Eight years ago, HBPO gave her the opportunity of becoming logistics manager and gave her the tools she needed to be successful in this field: this included everything from training through adequate feedback to support in implementing new ideas. Today she holds the position as Manager and feels absolutely at home in the “men’s world of logistics”. Luckily, she has never experienced discrimination as a woman in this position. At HBPO, soft skills, know-how, experience and especially personality are the deciding factors in how you are perceived.



Jacqueline balances her working day with her family, proving that it is possible to combine a career and family life if you are well organised. A discipline that Jacqueline gets top marks for!